Frequently Asked Questions
| Can I pre-allocate my seat for domestic flights? |
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Yes, Qantas and Virgin Blue allow you to pre-allocate your seating and print your boarding pass up to 24 hours prior to departure.
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| Can I pre-allocate my seat for international flights? |
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Yes, most airlines allow pre-allocation of seating though this is always subject to change at all times and it strictly controlled by the airlines.
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| How much luggage can I check in for international flights? |
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This varies dependant on the airline you are flying with, where you are flying to, and what type of airfare has been purchased. As a general rule for all flights except USA, allowances are 20kg for economy, 30kg for Business Class and 40kg for First Class.
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| Are there any restrictions on what I can take as carry on luggage? |
| Yes, most airlines have strict weight restrictions, limited to one carry on luggage item not exceeding 7 kg. The Australian government also prohibits certain liquids and aerosols to be carried on board an aircraft
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| What countries require a Visa for Australian Passport Holders? |
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This varies and changes frequently dependant on the country you are visiting. Check with your Concierge BT advisor for details.
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| What hotel rates can I access through Concierge BT? |
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We have access to the best available hotel rates in Australia and overseas whether it be our affiliations with leading travel groups or the best rate of the day. |
| How many passengers do I need to gain a group discount? |
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This varies between airlines, though most require at least 10 passengers to gain access to group discounts.
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| Do I need a copy of my e-ticket to check in? |
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For domestic flights, you do not require a copy of your e-ticket receipt, though for international flights, Concierge BT recommends you keep a copy with you at all times.
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| Can a Qantas ticket that has been cancelled and placed into credit be transferred to another traveller? |
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No, all Qantas non refundable airfare types are non transferrable, though if the traveller holding the credit has left the company, Concierge BT can apply to Qantas for authority re-use the ticket. Conditions apply.
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| Can a Virgin Blue ticket that has been cancelled and placed into credit be transferred to another traveller? |
| All Virgin Blue credits can be transferred to any new booking on the Virgin Blue network. |
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