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Survey Results

 

Time to announce the results of our bi-annual survey conducted in May 2009. Firstly, thank you to all of you that participated in the survey. The uptake was over 45%, the highest we have ever achieved and well beyond normal survey responses.

We are proud to advise that we have increased our Above Average Service Rating to 94% up 1% from our previous survey. This is well above our industry average of 80% and shows that we truly deliver on outstanding service to our clients.

 Category  Above Average Service Rating
 Courteous and helpful  96%
 Timeliness of receiving itineraries  91%
 Ability to be contacted  91%
 Ability to solve a problem  93%
 Itinerary Options  90%
 Offering of Best Fares/Rates  90%
 Ability to find options when initial booking request is not available  90%
 Overall rating of Concierge BT  94%

For further details contact enquiries@conciergebt.com.au

 

  

 

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