Management services
National Account Manager
The National Account Manager offers a pivotal role between suppliers and key members of your company. The initial responsibility of the National Account Manager is to ensure a smooth and seamless implementation from your company’s current travel management company to Concierge Business Travel. Following this, the National Account Manager is responsible for the following:
- Travel policy maintenance
- Ongoing product training
- Quarterly reviews
- Cost analysis and cost reduction programs
- Management reporting analysis
The proactive approach of the National Account Manager will ensure cost efficiencies and streamlined procedures are adopted and maintained on an ongoing basis. During quarterly reviews, it is the responsibility of the National Account Manager to ensure the business plan designed for your company is adhered to. The business plan covers the following:
- Dates for quarterly reviews set for the year
- Hotel/car program reviews
- Airline negotiations
- Ongoing training – new products/fares, online booking tool etc..
- Client surveys
- Marketing activities
Benchmarking capability to best practice
As part of the National Account Manager’s role, benchmarking of travel for air, hotel and car will be part of the standard quarterly review. Your company’s travel will be benchmarked against existing clients of similar culture and spend and analysed by the National Account Manager. Recommendations for further cost savings will be made from the findings.
Reporting capabilites
Concierge Business Travel can produce a wide range of management reports. Please ask us for samples of our online and offline reports. All reports can be created, customised and sent hardcopy, softcopy or viewed online.
Call Concierge Business Travel on 1800 049 049 or email enquiries@conciergebusinesstravel.com.au
