Concierge BT Internal Report - See how we are going
Concierge BT has launched another first in the travel industry - to demonstrate our transparency in relation to complaints received, errors made and feedback provided by you, our clients. Whilst we always strive for 100% accuracy, perfection is no small matter. Concierge BT acts with integrity to demonstrate full transparency in relation to service delivery to our clients. Many Travel Management Companies claim that they provide excellent and faultless service, however, none apart from Concierge BT, are thus far willing to publicly demonstrate the reality of such claims.
The table below shows the number of errors made in the previous month and the reasons for these errors:
| 1. Wrong night booked at hotel. Hotel was full. Client relocated to another hotel. |
| 2. Client asked for Blue Save fare, Concierge BT booked Go! Fare. |
| 3. Client requested ticket put on hold. Concierge BT noted ticket on hold, but did not advise airline. Ticket re-instated. |
| 4. Client complained that Concierge BT had not responded to her request. |
How are we going
| Month | ConciergeBT Errors* | % Accuracy Rating |
| Jan-09 | 1 | 99.87% |
| Feb-09 | 2 | 99.89% |
| Mar-09 | 3 | 99.65% |
| Apr-09 | 2 | 99.89% |
| May-09 | 3 | 99.84% |
| Jun-09 | 4 | 99.81% |
| Jul-09 | 3 | 99.84% |
| Aug-09 | 2 | 99.89% |
| Sep-09 | 2 | 99.94% |
| Oct-09 | 4 | 99.75% |
*Where Concierge BT is at fault. This does not include errors made by suppliers
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