Survey Results
Thank you to all of our Concierge Business Travel clients who participated in our bi-annual survey. Your responses were pertinent, thoughtful and helpful. Our current and most important task is to work through your excellent feedback and to take appropriate action.
What is most pleasing for us at Concierge Business Travel is that, according to your feedback, the quality and depth of our service options have continued to improve since the time of our previous survey. The level of client satisfaction has risen and it has been heartening to receive invited comments that have been so positive. For the immediate future our task is to focus on elements of our service portfolio that we confidently know we can build upon to benefit our valued clients.
The results are as follows:
| Question | Rating Average Mar08 | Rating Average Nov08 | Rating Average May09 |
| Courteous and helpful | 96.6% | 95% | 96% |
| The timeliness of receiving itineraries | 87.5% | 91% | 91% |
| Ability to be contacted | 86.2% | 89.9% | 91% |
| Ability to solve a problem | 88.4% | 91% | 93% |
| Itinerary options | 83.8% | 87.6% | 90% |
| Offering of best fares/rates | 80.3% | 87.8% | 90% |
| Ability to find alternative options when your initial booking request is not available | 85.0% | 88.8% | 90% |
| Overall Rating | 92.0% | 93.9% | 94% |
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